Return & Refund Policy – Sarvikaa
At Sarvikaa, we want you to be completely satisfied with your purchase. If for any reason you are not, you may return your order within 7 days of delivery, subject to the conditions below.
Return Conditions
- The product must be unused, in its original condition, and returned with all tags, labels, and packaging intact.
- Returns are accepted for:
Size Issues – If the item does not fit properly.
Product Dislike – If you are not satisfied with the product.
Damaged/Defective Products – In case you receive a damaged or defective item, please share a clear unboxing video as proof to process the return/refund.
⚠️ Important:
- Each product is eligible for return only once. Multiple returns/exchanges for the same order or item will not be accepted.
Eligibility
- Almost all products are eligible for return unless specifically marked as “Non-Returnable” or "FINAL SALE" in the product description.
- Exclusions:
Products purchased under additional/clearance discounts are non-returnable and not eligible for refunds.
Cancellation Policy
- Prepaid Orders
Cannot be cancelled once shipped.
In some cases, prepaid orders may be cancelled before shipping if you contact us immediately at sarvikaa.info@gmail.com.
A deduction of 4–5% of the order value will apply to cover payment gateway charges.
- COD Orders
May be cancelled before shipment by contacting our support team.
Return Process
- Contact us at sarvikaa.info@gmail.com within 7 days of receiving your order to initiate the return.
- We will schedule a pickup for your return. The pickup charges will be borne by the customer and deducted from the refund amount.
- If your pincode is not serviceable for return pickup, you will need to self-ship the product to our address.
- Ensure the product meets the return conditions (unused, tags intact, original packaging).
Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
- You receive a defective or damaged product
- You receive the wrong item
This will help us evaluate the issue and resolve it quickly.
Exchanges
We currently do not offer direct exchanges.
- The fastest way to get your desired product is to return your order and place a new order separately once the return is accepted.
Refunds
- Once we receive and inspect the returned product, we will process your refund.
- Refunds are provided only in the form of Sarvikaa Store Credit or Gift Cards, regardless of the original payment method.
- COD orders will also be refunded as store credit/gift cards.
- Note: Shipping and return pickup charges are non-refundable.
Policy Updates
This return policy is subject to change without prior notice. Please review it periodically for updates.
📧 For any assistance, contact us at: sarvikaa.info@gmail.com
We’re here to help make your shopping experience smooth and worry-free!
